Welcome to Thefurnix, a registered brand of Poonam Art Exports. By accessing or using our website https://thefurnix.in, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before making any purchase.

1. General

  • Thefurnix is a registered brand of Poonam Art Exports.
  • By using this website, you confirm that you are at least 18 years old or accessing the website under the supervision of a legal guardian.
  • We reserve the right to update, change, or modify these Terms & Conditions at any time without prior notice.

2. Products & Orders

  • All products displayed on the website are subject to availability.
  • Product images are for representation purposes only. Slight variations in color, texture, or finish may occur due to lighting, screen resolution, or handcrafted processes.
  • Custom-made or made-to-order products may have different delivery timelines, which will be communicated at the time of order.

3. Pricing & Payments

  • All prices listed on the website are in Indian Rupees (INR) unless stated otherwise.
  • Prices are subject to change without prior notice.
  • Payments must be made through the secure payment methods available on the website.

4. Delivery & Shipping

  • Delivery timelines may vary depending on location, product type, and logistics partner.
  • While we strive to deliver products within the estimated timeframe, delays due to unforeseen circumstances are possible.

5. Damaged or Defective Products

  • If you receive a damaged or defective product, you must inform us within 24 hours of delivery.
  • To raise a complaint, please contact us with clear photos or videos of the damaged product and its packaging.
  • Complaints reported after 24 hours of delivery may not be eligible for replacement or refund.

6. Returns & Refunds

  • Returns or refunds will be processed only after the product is received back at our warehouse or successfully picked up from your address, as applicable.
  • Once the returned product is inspected and approved, the refund will be initiated.
  • Refunds are typically processed within 1 to 2 weeks from the date of product receipt or pickup confirmation.
  • Refunds will be credited to the original mode of payment.

7. Cancellations

  • Order cancellations are subject to approval and may not be possible once the order is processed or dispatched.
  • Custom or made-to-order products may not be eligible for cancellation.

8. Limitation of Liability

  • Thefurnix shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website.
  • Our maximum liability shall not exceed the value of the product purchased.

9. Intellectual Property

  • All content on this website, including text, images, logos, and designs, is the property of Thefurnix / Poonam Art Exports and may not be used without prior written permission.

10. Governing Law

  • These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.
  • Any disputes shall be subject to the jurisdiction of Indian courts.