Last Updated: September 2, 2026

Welcome to The Furnix. These Terms & Conditions govern your access to and use of thefurnix.in, including browsing the website, purchasing products and using our services.

By accessing or using our website, you agree to these Terms & Conditions. If you do not agree with any part of these terms, please do not use our website.

The Furnix® is a Registered Brand of Poonam Art Exports.

1. About The Furnix

The Furnix is a furniture and home décor brand operated by Poonam Art Exports, offering furniture and related products to customers across India.

Legal Name: Rajesh Kumar Singh Shekhawat
Trade Name: Poonam Art Exports
Brand Name: THE FURNIX®
GSTIN: 08HEWPS2554Q1Z4

2. Use of Our Website

You agree to use this website only for lawful purposes.

You must not:

  • Use the website for fraudulent or unlawful activities.
  • Attempt to gain unauthorized access to the website or its systems.
  • Copy, reproduce or commercially exploit website content without permission.
  • Interfere with the security or proper functioning of the website.
  • Provide false or misleading information while placing an order or submitting an enquiry.

We reserve the right to restrict or terminate access to the website where we reasonably believe these Terms have been violated.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, photographs, dimensions, colours, materials and other information displayed on the website are accurate.

However, slight variations may occur due to:

  • Screen and display settings
  • Natural variations in wood and other materials
  • Handcrafted or finishing processes
  • Photography and lighting conditions

Such reasonable variations shall not necessarily be considered a product defect.

We reserve the right to correct errors, update product information or modify product specifications where necessary.

4. Product Prices

All product prices displayed on the website are in Indian Rupees (INR).

Prices may change from time to time without prior notice.

Where applicable, taxes, delivery charges, discounts or other applicable charges will be displayed during the purchase process.

Promotional offers may have their own terms, eligibility requirements and validity periods.

5. Orders

When you place an order through our website, you agree to provide accurate and complete information required to process the order.

After receiving an order, we may send an order confirmation to your registered email address or contact number.

An order is subject to acceptance and availability.

We reserve the right to cancel or refuse an order in circumstances including:

  • Product unavailability
  • Incorrect product or pricing information
  • Suspected fraudulent activity
  • Incorrect customer or delivery information
  • Technical errors
  • Circumstances beyond our reasonable control

If an order is cancelled after payment has been received, the applicable refund will be processed according to our Cancellation & Refund Policy.

6. Payments

Payments may be processed through third-party payment gateways available on our website.

By making a payment, you agree to provide valid payment and billing information.

The Furnix does not intentionally store complete card credentials such as your full debit/credit card number, CVV or banking password on its own servers.

Payment processing is subject to the terms and policies of the relevant payment service provider.

7. Delivery

We aim to deliver products safely and within the estimated delivery timeframe communicated at the time of purchase.

Delivery timelines may vary depending on:

  • Product availability
  • Customer location
  • Courier/logistics availability
  • Product size and nature
  • Weather or other unforeseen circumstances

Delivery may be available to most cities and locations across India, subject to serviceability.

For certain locations, additional delivery charges or special delivery arrangements may apply.

8. Inspection at Delivery

Customers are advised to inspect the package and product at the time of delivery where possible.

If you receive a product that appears damaged, incorrect or materially different from what was ordered, please contact us as soon as possible with relevant photographs/videos and order details.

Claims may be subject to verification and the terms of our Return, Cancellation & Refund Policy.

9. Custom / Made-to-Order Furniture

Certain products may be customized according to customer requirements, including dimensions, colours, finishes, materials or other specifications.

Customized or made-to-order products may not be eligible for cancellation or return once production has commenced, except where required by applicable law or where the product is defective or incorrectly manufactured.

Specific customization terms will be communicated to the customer where applicable.

10. Returns, Cancellation & Refunds

Returns, cancellations and refunds are governed by our separate Cancellation & Refund Policy.

Customers should review that policy before placing an order.

Eligibility may vary depending on the product, its condition and whether the product was customized or made-to-order.

11. Intellectual Property

All content available on The Furnix website, including:

  • Logos
  • Brand names
  • Product photographs
  • Graphics
  • Website design
  • Text
  • Product descriptions
  • Videos
  • Illustrations

is owned by or licensed to The Furnix/Poonam Art Exports unless otherwise stated.

You may not reproduce, modify, distribute, publish or commercially use our content without prior written permission.

THE FURNIX® is a registered brand of Poonam Art Exports.

12. Third-Party Links and Services

Our website may contain links to third-party websites or use third-party services such as payment gateways, logistics providers, analytics services and social media platforms.

These services operate under their own terms and privacy policies.

We are not responsible for the content, availability or policies of third-party websites or services.

13. Website Availability

We aim to keep the website available and functioning properly. However, we do not guarantee that the website will always be:

  • Available without interruption
  • Free from technical errors
  • Completely secure
  • Free from viruses or other harmful components

Website maintenance, technical issues or circumstances beyond our control may temporarily affect availability.

14. Limitation of Liability

To the extent permitted by applicable law, The Furnix/Poonam Art Exports shall not be responsible for indirect, incidental or consequential losses arising from the use of the website or purchase of products.

Nothing in these Terms is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.

15. Changes to Products and Terms

We may update products, prices, services, website features and these Terms & Conditions from time to time.

The updated version will be posted on this page along with the revised Last Updated date.

Your continued use of the website after changes are posted constitutes acceptance of the updated Terms.

16. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising in connection with these Terms or your use of the website shall be subject to the jurisdiction of the appropriate courts in India.

17. Contact Us

For questions regarding these Terms & Conditions, orders or our services, please contact us:

The Furnix®
Registered Brand of Poonam Art Exports

Legal Name: Rajesh Kumar Singh Shekhawat
Trade Name: Poonam Art Exports
GSTIN: 08HEWPS2554Q1Z4

Email: info@thefurnix.in
Business Email: poonamartexports@gmail.com
Contact: +91 7230002020

Website: thefurnix.in