Welcome to Thefurnix, a registered brand of Poonam Art Exports. This Refund & Cancellation Policy outlines the terms under which refunds, returns, and cancellations are handled for purchases made on https://thefurnix.in.

1. Order Cancellation

  • Orders can be cancelled only before they are processed or dispatched.
  • Once an order has been dispatched, cancellation requests will not be accepted.
  • Custom-made or made-to-order products are not eligible for cancellation once the order is confirmed.
  • To request a cancellation, please contact us immediately with your order details.

2. Damaged or Defective Products

  • If you receive a damaged or defective product, you must inform us within 24 hours of delivery.
  • Please share clear photos or videos of the product and outer packaging to support your claim.
  • Requests raised after 24 hours of delivery may not be eligible for refund or replacement.

3. Returns Policy

  • Returns are accepted only in cases of damaged or defective products approved by our team.
  • The product must be unused and returned in its original packaging.
  • Reverse pickup or return instructions will be communicated after approval.

4. Refund Policy

  • Refunds will be initiated only after the product is received back at our warehouse or successfully picked up from your address, as applicable.
  • After inspection and approval, refunds are processed within 1 to 2 weeks.
  • Refunds will be credited to the original mode of payment used during purchase.

5. Non-Refundable Items

  • Custom-made or personalized furniture
  • Products damaged due to misuse, mishandling, or improper installation
  • Normal wear and tear

6. Processing Time & Delays

  • While we strive to process refunds within the stated timeline, delays may occur due to banking procedures or unforeseen circumstances.
  • Thefurnix shall not be responsible for delays caused by payment gateways or banks.

7. Contact Information

For any questions regarding refunds or cancellations, please contact us:

Thefurnix
A Registered Brand of Poonam Art Exports
📞 Mobile: +91 77260 27386
🌐 Website: https://thefurnix.in