Welcome to Thefurnix, a registered brand of Poonam Art Exports. This Refund & Cancellation Policy outlines the terms under which refunds, returns, and cancellations are handled for purchases made on https://thefurnix.in.
1. Order Cancellation
- Orders can be cancelled only before they are processed or dispatched.
- Once an order has been dispatched, cancellation requests will not be accepted.
- Custom-made or made-to-order products are not eligible for cancellation once the order is confirmed.
- To request a cancellation, please contact us immediately with your order details.
2. Damaged or Defective Products
- If you receive a damaged or defective product, you must inform us within 24 hours of delivery.
- Please share clear photos or videos of the product and outer packaging to support your claim.
- Requests raised after 24 hours of delivery may not be eligible for refund or replacement.
3. Returns Policy
- Returns are accepted only in cases of damaged or defective products approved by our team.
- The product must be unused and returned in its original packaging.
- Reverse pickup or return instructions will be communicated after approval.
4. Refund Policy
- Refunds will be initiated only after the product is received back at our warehouse or successfully picked up from your address, as applicable.
- After inspection and approval, refunds are processed within 1 to 2 weeks.
- Refunds will be credited to the original mode of payment used during purchase.
5. Non-Refundable Items
- Custom-made or personalized furniture
- Products damaged due to misuse, mishandling, or improper installation
- Normal wear and tear
6. Processing Time & Delays
- While we strive to process refunds within the stated timeline, delays may occur due to banking procedures or unforeseen circumstances.
- Thefurnix shall not be responsible for delays caused by payment gateways or banks.
7. Contact Information
For any questions regarding refunds or cancellations, please contact us:
Thefurnix
A Registered Brand of Poonam Art Exports
📞 Mobile: +91 77260 27386
🌐 Website: https://thefurnix.in